DigiCall CRM Dashboard

Active Agents -

Connected Today -

Pending Follow-ups -

Inactive Devices -

Today's Calling Progress

Dynamic real-time progress per agent (00:00 to 23:59 IST)

AGENT	MOBILE	OUT ATT	OUT CONN	UNIQUE	INC	MISSED	NOT CONN	AVG DUR	TOTAL TIME	PROGRESS
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Call Reports

Dedicated owner analytics with date, agent, SIM, status, and call-type filters

Date Range

From To

Agent Call Type Connection Outcome SIM Min Duration (sec)

Daily Trend

Calls by day

Apply filters to load trend.

Call Type Split

Type distribution

No data.

Outcome Split

Agent-marked outcomes

No data.

Agent Performance

Click an agent row to drill into that agent.

Agent	Mobile	Total	Out	In	Missed	Connected	Not Conn	Unique	Talk Time	Avg	Follow-ups	Last Call
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Detailed Calls

Latest 100 matching calls

Time	Agent	Number	Name	Type	Duration	Status	Outcome	Follow-up	SIM	Device
No calls loaded.

Live Agent Locations

Visual map tracking with active/inactive indicators. Refreshes every 30s.

Map tiles use OpenStreetMap. Sync Loc triggers a high-priority FCM notification to retrieve FusedLocation coordinates on demand.

Onboarded Agents

No location updates yet.

Total Devices

Online Devices

Total Calls

Active Agents

Offline Devices

Onboard New Agent

Grant telecalling login credentials for mobile app

Agents Directory

Credentials, OTP, targets, and archive

AGENT	MOBILE	TARGET	MANAGER	TEAM LEADER	STATUS	DEVICES	ACTIONS
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Devices & Sync

Sync diagnostics, system permissions, and device health

DEVICE & AGENT	STATUS	CALLS	LAST SYNC	PERMISSIONS	ACTIONS
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Managers & Team Leaders

Create dashboard users, then assign them to agents from Agents & Devices

After creating a Manager or Team Leader here, open Agents & Devices and use the Manager / Team Leader columns to map agents to them.

USER	ROLE	ACTIVE	ASSIGNED	ACTION
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Create Single Lead

Create and assign a lead instantly

Bulk Import Leads

Upload calling lists via CSV or bulk copy-paste leads

Option A: Upload CSV File

Option B: Copy-Paste Leads

CRM Leads Registry

Assigned caller lists and lead status updates

Phone	Name	Priority	Status	Assigned Agent	Notes	Created	Action
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Pending Follow-ups & Reminders

Callback schedules and reminder notes logged by agents

Due Date & Time	Agent	Mobile	Customer Name	Phone Number	Call Outcome	Reminder Note	Original Call Time
No pending callbacks or follow-ups.

Open Cases

Overdue

Urgent

Resolved

Reported Calls Queue

Overdue only

CASE	CUSTOMER	REPORTER	CATEGORY	PRIORITY	STATUS	ASSIGNEE	DUE
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Search & Filter Call History

Search by numbers, names, agents, types, and date ranges

Call Log Registry

Historic and live calling log records

Call Time	Agent	Number	Name	Type	Duration	Status	Customer Status	Follow-up	Device	Sheet
Use filter criteria above to perform call search.

Company Profile

Configure your company identity and core business info.

Company Name

Contact Phone (Protected)

Contact Email (Protected)

Address (Protected)

Device Admin Security

Restrict client application settings. Callers will need to enter this passcode on their mobile devices to access preferences.

Admin Passcode

💬 Company-Wide WhatsApp Template

Standardize follow-up message templates used by telecallers.

ACTIVE SYNCHRONIZED

💡 How it works: Standardize the message templates your agents use to follow up with customers on WhatsApp. Edits will sync to devices on demand and auto-compile customer name and outcomes on one-click WhatsApp outbound tasks.

Standard Message Template

Supported variables: {name}, {number}, {status}. Variable names are case-sensitive.

Reported Call Categories

Configure category priority and response/resolution SLA defaults.

CATEGORY	PRIORITY	RESPONSE SLA	RESOLUTION SLA	STATUS
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✅ Present Today

⏳ Pending Approval

❌ Rejected

Attendance Log

Photo	Agent	Date	Time	Distance	Status	Actions
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Office Location (Geofence)

📍 Agents within the radius will be auto-approved. Others go to pending queue.

Label

Latitude

Longitude

Geofence Radius (metres)

💡 Paste a Google Maps link and extract lat,lng from the URL (after @)

Owner Login

Today's Calling Progress

Call Reports

Daily Trend

Call Type Split

Outcome Split

Agent Performance

Detailed Calls

Live Agent Locations

Onboard New Agent

Agents Directory

Devices & Sync

Managers & Team Leaders

Create Single Lead

Bulk Import Leads

Option A: Upload CSV File

Option B: Copy-Paste Leads

CRM Leads Registry

Pending Follow-ups & Reminders

Reported Calls Queue

Search & Filter Call History

Call Log Registry

Company Profile

Device Admin Security

💬 Company-Wide WhatsApp Template

Reported Call Categories

Attendance Log

Office Location (Geofence)